Privacy Policy Waja33 Slot — Your Information Is Always Protected

This Privacy Policy is published by waja33 slot to explain the practices for collecting, using, storing and protecting the personal data of all users and members of our platform. It applies to all your interactions with our website, mobile app and any services we offer under the waja33 slot brand.

By registering as a member or using any waja33 slot services, you are deemed to have read, understood and given your consent to the processing of personal data as described in this policy. If you disagree with any part of this policy, please stop using the platform and contact us to close your account.

This Privacy Policy may be updated from time to time when there are changes to our practices or legal requirements. You will be notified via in-app notification or your registered email when significant amendments are made. The date of the last update is stated at the top of this document.

Waja33 slot collects various types of personal data depending on how you interact with our platform. The following are the main categories of data we collect:

Registration and Identity Data:

• Full name as stated on your identification card or passport.
• Active email address and registered mobile number.
• Date of birth for age limit verification (18+).
• Copy of identity document for KYC verification.
• Passwords are stored in hashed form — we never store your original password.

Financial and Transaction Data:

• Bank account number or e-wallet details registered for payment and withdrawal purposes.
• Deposit records, withdrawals and transaction history within your account.
• Payment method details used (DuitNow, FPX, Touch 'n Go, GrabPay, Boost).

Usage and Technical Data:

• IP address, device type, operating system and web browser version.
• Login records, session duration and platform usage patterns.
• Cookie data and similar tracking technologies.
• Game history, wagering and activity on the platform.

Every piece of data we collect has a clear and legitimate purpose. waja33 slot uses your personal data for the following purposes:

You may withdraw consent to receive marketing communications at any time by updating your notification preferences in your account settings. Withdrawing this consent will not affect the core services you receive.

Waja33 slot does not sell, rent or trade your personal data to any party for marketing purposes. However, there are limited circumstances in which we may need to share your data with certain parties:

• Payment Service Providers: Required transaction details are shared with providers such as DuitNow, FPX, and e-wallets to complete your payments.
• Game Providers: Game session data is shared with integrated game software providers to ensure a seamless gaming experience.
• Technical Service Providers: Cloud infrastructure and cybersecurity providers that assist in operating our platform, subject to strict confidentiality agreements.
• Regulatory Authority: Data may be disclosed to government authorities or law enforcement when required by law or court order.
• Anti-Fraud Agency: Limited information is shared with industry fraud prevention networks to protect all members from fraudulent activity.

Waja33 slot retains your personal data only for as long as necessary for the stated purposes or as required by law. The following are our data retention guidelines:

• Active account data: Retained for the duration your account is active and for 7 years after account closure to meet financial legal requirements.
• Financial transaction records: Retained for 7 years in accordance with Malaysia's financial and tax reporting requirements.
• KYC Documents: Retained for 5 years after the date of last verification or account closure.
• Security and access logs: Retained for 2 years for security audit and incident investigation purposes.
• Support communication data: Retained for 3 years for reference and service quality improvement.
• Cookie and session data: Session cookies expire automatically when you close your browser; preference cookies expire within 12 months.

Once the retention period has ended, your data will be securely deleted or anonymised so that it can no longer be linked to your identity.

Under applicable data protection laws, you have the following rights regarding the personal data we hold about you:

• Right of Access: You have the right to request a copy of the personal data we hold about you at any time.
• Right to Rectification: You may request the correction of inaccurate or incomplete data through your account profile settings.
• Right to Erasure: You may request the deletion of your personal data, subject to any applicable legal obligations still in force.
• Right to Restrict Processing: You may request that we restrict the processing of your data under certain circumstances during an investigation or dispute.
• Right to Data Portability: You have the right to receive your data in a structured, machine-readable format.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time.

To exercise any of the above rights, you may submit a request via live chat in the waja33 slot app or through our support email. We will process your request within 30 business days.

Waja33 slot uses cookies and similar technologies to enhance the user experience, ensure session security and understand how our platform is used. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, session management and security. These cookies cannot be disabled.
• Functional Cookies: Saving your preferences such as language, display settings, and game preferences for a seamless experience.
• Analytics Cookies: Helping us understand how users interact with the platform so we can continually improve your gaming experience.
• Security Cookies: Used to detect suspicious login attempts and protect your account from unauthorised access.

You can manage your cookie preferences through your web browser settings. However, disabling certain cookies may affect the functionality or user experience of the waja33 slot platform.

Waja33 slot implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, disclosure, modification or destruction:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Multi-layered firewall system and intrusion detection system (IDS) operating 24/7.
• Two-factor authentication (2FA) is available and encouraged for all member accounts.
• Strict role-based access control (RBAC) for internal staff — only authorised personnel may access sensitive data.
• Regular security audits and penetration testing by independent security experts.
• Tested incident response procedures to address any data breaches swiftly and effectively.
• Encrypted data backups are stored at a separate secure location for service continuity.

The waja33 slot platform is strictly for individuals aged 18 and above. We do not intentionally collect, store or process any personal data from individuals under the age of 18.

All registration applications go through a strict age verification process, including date of birth checks and KYC verification. Should we discover that personal data of a minor has been inadvertently collected, we will immediately take the following steps:

• Immediately suspending access to the account in question.
• Deleting all related personal data as promptly as possible.
• Contacting the parent or legal guardian if contact information is available.
• Reporting to the relevant authorities when required by law.

If you believe a minor under the age of 18 has registered or used our platform, please contact our support team immediately via live chat so we can take the appropriate action.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, we are here to help through the following channels:

• Live Chat: Reach our support team via live chat in the waja33 slot app — available 24 hours a day, 7 days a week.
• Support Email: Send your detailed enquiry to our support email and we'll respond within 2 business days.
• Help Centre: Refer to the FAQ us for answers to frequently asked questions about privacy and security.

We are committed to addressing every privacy enquiry seriously and providing transparent, accurate responses within the stipulated timeframe. Your satisfaction and trust are our top priority at waja33 slot.